Privacy policy

We value your privacy and are committed to protecting your personal information.

BOOKERVILE — OFFICIAL POLICY FRAMEWORK

Effective Date: September 11, 2026
Last Updated: September 27, 2026

Welcome to Bookervile. These policies govern your access to and use of the Bookervile website, storefront, publications, digital products, physical products, and related services.

By accessing our website, creating an account, purchasing a product, or otherwise using Bookervile services, you acknowledge that you have read, understood, and agreed to the applicable terms below.

1. TERMS OF USE - Acceptance of Terms

By accessing or using Bookervile's website, products, or services, you agree to comply with these Terms of Use and all applicable laws and regulations.

If you do not agree with these terms, you should discontinue use of the applicable Bookervile services.

Permitted Use

Bookervile services are provided for lawful personal and commercial transactions with the company.

Users may not:

  • Use Bookervile services for unlawful, fraudulent, or abusive purposes.

  • Attempt to gain unauthorized access to Bookervile systems, accounts, servers, or data.

  • Interfere with or disrupt the operation or security of the website.

  • Copy, reproduce, distribute, modify, republish, or commercially exploit protected Bookervile content without authorization.

  • Circumvent technological measures intended to protect digital products or intellectual property.

  • Use Bookervile content in a manner that infringes copyright, trademark, or other proprietary rights.

Bookervile reserves the right to restrict or terminate access where misuse, fraud, infringement, security threats, or violations of these terms are reasonably suspected.

Intellectual Property

Unless otherwise expressly stated, the books, manuscripts, ebooks, stories, characters, fictional worlds, lore, artwork, graphics, logos, trademarks, trade dress, website content, promotional materials, digital files, and other original materials made available through Bookervile are protected by applicable intellectual-property laws.

The purchase of a Bookervile product does not transfer copyright, trademark rights, ownership of intellectual property, or other proprietary rights to the purchaser.

No Bookervile content may be reproduced, republished, adapted, sold, licensed, distributed, publicly displayed, transmitted, or commercially exploited except as expressly permitted by Bookervile in writing or as otherwise permitted by law.

Accounts & Security

Certain Bookervile services may require an account.

Users are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their accounts.

Users should promptly notify Bookervile if they reasonably believe their account has been compromised or accessed without authorization.

Bookervile reserves the right to suspend or restrict accounts when reasonably necessary to protect customers, company systems, intellectual property, or the integrity of its services.

2. REFUND & RETURN POLICY

Digital Products

Because digital products are generally delivered or made accessible immediately after purchase, all sales of digital products are final once the product has been delivered, downloaded, or made accessible, except where a refund is required by applicable law.

Digital products include, but are not limited to:

  • Ebooks

  • Digital editions

  • Codex materials

  • Downloadable publications

  • Supporter-exclusive digital materials

  • Early-access digital content

  • Other downloadable files

Bookervile may, at its discretion, investigate documented technical problems, duplicate transactions, incorrect digital deliveries, or other exceptional circumstances.

Nothing in this policy limits consumer rights that cannot legally be waived.

Physical Products

Eligible physical books and merchandise may be returned within 72 hours of confirmed delivery, provided that the product is:

  • Unused;

  • Undamaged;

  • In its original condition and packaging, where applicable; and

  • Accompanied by valid proof of purchase.

Bookervile may request photographs or other reasonable documentation to verify the condition of a returned, damaged, or incorrect product before approving a return or replacement.

Return Shipping

Unless otherwise required by law, customers are responsible for return shipping costs for discretionary returns.

If Bookervile or its fulfillment provider shipped an incorrect product, or if an eligible product arrived damaged or defective, Bookervile will provide an appropriate replacement, refund, or other remedy after verification.

Refund Processing

Approved refunds will ordinarily be issued to the original payment method. Processing times may vary depending on the customer's bank, card issuer, or payment provider.

Changes to Services

Bookervile may modify, update, suspend, replace, or discontinue products, website features, pricing, promotions, or services at its discretion, subject to applicable law and any existing contractual obligations.

3. PRIVACY & DATA USE

Information We Collect

Bookervile is committed to handling personal information responsibly.

Depending on how customers interact with Bookervile, we may collect information such as:

  • Name

  • Email address

  • Billing and shipping information

  • Order and transaction information

  • Account information

  • Customer-support communications

  • Device, browser, and website usage information

  • Information voluntarily submitted through Bookervile forms or services

Bookervile collects and uses personal information for legitimate business purposes, including processing transactions, fulfilling orders, providing digital products, maintaining accounts, communicating with customers, preventing fraud, securing our services, complying with legal obligations, and improving the customer experience.

Payment Information

Payments may be processed through third-party payment processors.

Bookervile does not intentionally store complete payment-card numbers when those details are handled directly by an authorized payment processor.

Payment providers process information according to their own terms, security practices, and privacy policies.

Sale of Personal Information

Bookervile does not sell personal information for monetary compensation.

Information may be disclosed to service providers and business partners when reasonably necessary to operate Bookervile services, including payment processing, hosting, analytics, communications, order fulfillment, shipping, fraud prevention, and other operational functions.

We may also disclose information when required by law, legal process, or reasonably necessary to protect the rights, security, property, or integrity of Bookervile, our customers, or others.

Cookies & Similar Technologies

Bookervile may use cookies and similar technologies to:

  • Maintain essential website functionality;

  • Remember user preferences;

  • Understand website performance;

  • Improve the customer experience;

  • Measure traffic and engagement; and

  • Support security and fraud prevention.

Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies.

Data Security

Bookervile uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, resolve disputes, enforce agreements, prevent fraud, and satisfy applicable legal, accounting, or regulatory requirements.

Privacy Rights

Depending on where a customer resides, applicable law may provide rights concerning personal information, including rights to request access, correction, deletion, or information regarding how personal data is used.

Bookervile will honor applicable privacy rights as required by law.

Privacy-related requests may be submitted to teamsupport@bookervile.com.

4. PURCHASES & PAYMENT TERMS

Payment Processing

Purchases must be made using payment methods accepted at checkout.

Transactions may be processed by independent third-party payment providers. Use of those services may also be subject to the provider's applicable terms and privacy policies.

Pricing

Bookervile reserves the right to change prices, product offerings, promotions, editions, and availability without prior notice.

Price changes will not ordinarily affect completed purchases unless correction is necessary because of an obvious pricing, technical, or processing error and applicable law permits such correction.

Order Acceptance

Submission of an order does not necessarily constitute final acceptance.

Bookervile reserves the right, subject to applicable law, to decline or cancel orders involving suspected fraud, payment authorization failures, inventory errors, obvious pricing errors, technical errors, or other circumstances that reasonably prevent fulfillment.

If Bookervile cancels a paid order before fulfillment, the applicable payment will be refunded.

5. DIGITAL LICENSING & USAGE RIGHTS

Personal-Use License

Unless expressly stated otherwise, purchasing or receiving a Bookervile digital product grants the purchaser a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to access and use that product for lawful personal purposes.

The underlying intellectual property remains the property of its respective rights holder.

Prohibited Uses

Without prior written authorization, users may not:

  • Resell or redistribute Bookervile digital products;

  • Upload complete digital products to public or private file-sharing services;

  • Provide unauthorized copies to third parties;

  • Remove copyright, trademark, attribution, or proprietary notices;

  • Claim Bookervile content as their own;

  • Create unauthorized commercial adaptations or derivative products; or

  • Use Bookervile intellectual property for commercial merchandise, publications, media, or promotional campaigns.

Unauthorized use may result in termination of access and the pursuit of remedies available under applicable law.

Commercial Licensing

Commercial reproduction, adaptation, licensing, distribution, merchandising, or other commercial exploitation of Bookervile intellectual property requires prior written authorization from the applicable rights holder.

6. THIRD-PARTY SERVICES

Bookervile may rely on or provide access to third-party platforms for services such as payment processing, shipping, fulfillment, website hosting, analytics, email communications, or other operational functions.

Bookervile does not control the independent privacy, security, availability, or business practices of third-party providers.

Customers should review the applicable terms and privacy policies of third-party services when interacting directly with them.

7. DISCLAIMER & LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bookervile provides its website and services without guarantees that access will always be uninterrupted, error-free, or completely secure.

Bookervile will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to use of, or inability to use, Bookervile services or products to the extent such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

8. POLICY CHANGES

Bookervile may revise these policies periodically to reflect changes in its services, business practices, technology, or legal obligations.

The current version will be published with an updated Last Updated date.

Continued use of Bookervile services following an applicable policy update constitutes acceptance of the revised terms to the extent permitted by law.

9. CONTACT BOOKERVILE

Questions regarding orders, returns, privacy, licensing, or these policies may be directed to:

Bookervile LLC
Email: bookervile@bookervile.com

© Bookervile LLC. All rights reserved.